Frequently Asked Questions...
- Shipping -
When should I expect to receive my order?
Since almost all of our products are made to order shipping times can vary, we advise you to look at the current lead time we have posted on our homepage.
Has my order shipped yet?
All orders will receive a email shipping notification as well as a tracking number, once the order has shipped. You may also check the order tracking on our website to see where your order is in our system.
Can I cancel my order?
Orders may be canceled if manufacturing has not started yet. However custom orders cannot be canceled unless allowed by Miller Made Products LLC
Can I change my order?
Orders can generally be changed or updated unless manufacturing has started, at that point orders cannot be changed.
Can I return my order?
Orders can be returned within 7 days of delivery. Custom orders cannot be returned or exchanged unless under certain circumstances.
What do the order tracking statuses mean?
Order Received & Waiting On Current Lead Time - Order has been paid and is now in line waiting to be manufactured.
Manufacturing Process Started - Your order is now being manufactured.
Shipping Label Created & Waiting on pickup - Order is finished, packed up and waiting for the shipping carrier to pick up the package for delivery to its final destination.
Order Shipped- Order has been picked up by carrier and is now on its way to the delivery address.
- Products & Ordering -
How long does it take to make my order?
Manufacturing times can vary depending on the time of year and order volume.
For the best estimate please look at the front page of our website for the current lead time.
Can you customize or change a product based on my needs?
Not all products can be customized, please send us an email about what your needs are.
I don't see the Paint color I want.
We can sometimes get a custom color matched to what you need, generally it will require an added fee.
Do you make custom items?
Yes! Please contact us with your idea or project.
How do I order a custom item?
Please send us an email and we will be happy to help.